Loading NepaliPay
Loading NepaliPay
Account
You can request account deletion even if you cannot access the app. A request is not confirmation that deletion has finished.
Email support@nepalipay.com with the subject “Delete my NepaliPay account”. You do not need to reinstall the app. Use the email associated with your account if you can. If you cannot access that email, explain this so support can arrange identity verification.
Do not send your password, transaction PIN, recovery phrase, private keys, or identity documents by ordinary email. Sending an email requests deletion; it does not itself confirm your identity or complete deletion.
If you can sign in, open Me and choose Delete Account. Follow the instructions shown in your installed version. Save any request reference or confirmation the app gives you. If the result is unclear, contact support before repeating the request.
A deletion request does not itself withdraw, transfer, or resolve a wallet balance or pending payment. Tell support about any unresolved funds or payment before confirming account closure. A zero balance shown in the app may not settle a linked provider record.
Removing app sign-in does not prove that every associated item has been erased. Uploaded media, shared content, linked providers, identity checks, and financial or security records may need separate review. Support can explain what remains to be done and whether any records must be retained, including the reason and period. This page does not promise automatic provider-wallet deletion or a fixed cleanup deadline.
If you want specific data deleted without closing your account, email the same address with the subject “Delete some of my NepaliPay data”. Say which data you mean and include your account email or username. Support will verify your identity before acting on the request or disclosing account information.
A timeout or lost connection does not establish whether deletion completed. Check any status available in your app. If you cannot sign in, email support and include any request reference you saved. Do not assume that a submitted request has completed.